Help Center

Start with what you can see.

You do not need to understand every developer service. Choose the symptom that matches your screen, try the first safe action, and open the detailed steps only if you need them.

Install

PinShift will not open on the Mac

You see: macOS shows a security warning, the DMG will not open, or the app closes at launch.

Try first: Check the public release status before changing any Mac security setting.

Open the detailed steps

Connect

The iPhone is not detected

You see: PinShift shows no device even though the cable is connected.

Try first: Unlock the iPhone, connect it directly with a data cable, then choose Check again.

Open the detailed steps

Connect

Trust or Developer Mode is blocked

You see: The readiness panel asks for Trust, a passcode, Developer Mode, or an on-device restart.

Try first: Complete the requested step on the iPhone; PinShift cannot approve or bypass it.

Open the detailed steps

Use

The app still shows the old location

You see: PinShift reports an active test, but an app on the iPhone has not visibly refreshed.

Try first: Confirm the USB state, then make the app you control request location again.

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Use

Map, search, or routing is unavailable

You see: Tiles are missing, address search fails, or no usable street route is returned.

Try first: Use manual coordinates for a fixed test, or adjust route stops and retry later.

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Recover

Restore real location did not finish

You see: The clear command failed, the phone disconnected, or the result is unconfirmed.

Try first: Treat the simulation as potentially active, reconnect and unlock the same iPhone, then retry restore.

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Update

An update is missing or cannot install

You see: No prompt appears, the signed download fails, or Update now is unavailable.

Try first: Open Settings and choose Check for updates, then review the updater status shown there.

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Report

Prepare a privacy-safe report

You see: The suggested steps did not resolve the visible state.

Try first: Record versions, the exact readiness row, and redacted technical detail without private device data.

Open the detailed steps

Looking for developer details?

The technical documentation explains readiness states, developer images, modern iOS tunnels, DVT services, the native boundary, privacy, and restore recovery. Start there when you are diagnosing PinShift itself or preparing a reproducible issue.

If this is your first test, use the shorter getting-started guide. For app releases, prompts, signatures, and the Update now button, open App updates.