Choose a visible symptom
Use the Help Center for Mac launch, USB, Trust, Developer Mode, stale location, map, route, restore, and update problems.
Open the Help CenterSupport
Get the answer, then share only what is needed.
Start with the visible symptom. If the documented steps do not resolve it, use the report template below and review every detail before sharing.
Start a first test
Install, connect, accept Trust, handle Developer Mode, run a Fixed test, and restore normal location.
Open getting startedResolve an update problem
Understand startup checks, Later, Update now, signed-package verification, restore blocking, and older installations.
Open app updatesCheck installer status
Confirm whether the universal DMG is signed, notarized, checksum-published, and clean-install qualified on both Apple Silicon and Intel.
View download statusManage PinShift Pro
Restore or refresh a license, deactivate this Mac, or open Stripe subscription management from PinShift Settings.
Review plans and activationPrepare a useful report
Record versions, the exact visible state, redacted technical detail, repeatable steps, and restore outcome.
Use the report templatePrivacy-safe report template
Copy the headings you need. Replace every placeholder, then remove any line that is not relevant.
PinShift version:
Build type: qualified public release / local development build
Mac model category and processor:
macOS version:
iPhone model category:
iOS version:
Visible readiness row or message:
Action selected:
Expected result:
Observed result:
Steps to reproduce:
Restore result: completed / failed / unconfirmed
Redacted technical detail:Contact PinShift support
When the Help Center does not resolve a non-sensitive problem, open a public support request with the redacted template above. A free GitHub account is required to submit the form; the application source remains private.
Open a public support request